Making an Appointment

Preparing for Your Appointment

On the day of your visit please:
  • Arrive 10-15 minutes before the allocated time.
  • Do not wear any perfume, spray deodorant or talcum powder and wear comfortable clothing.
  • Try and forward all new referrals to our clinic prior to your appointment. 
If you are a returning patient, please make sure you have a valid referral on file.

Attending My Appointment

You will be greeted by our friendly reception staff upon arriving and your details will be recorded. Our comfortable waiting room has magazines and refreshments while you wait to be seen for your appointment.

How Long is an Appointment?

The average duration of patient visits varies, depending upon the complexity of the case and whether it is a new patient appointment or a review appointment. 

Our reception staff and booking staff are happy to advise you on this when making a booking or on the day of an appointment. 

Tests are evaluated and discussed with you while you are still present at the Clinic.

After Your Appointment

The referring health professionals are kept informed of all diagnoses and the treatment plan. A written report is sent to your referring doctor within one week after your visit or earlier if required urgently.

When necessary, your referring doctor will be contacted by the surgeon on the day of your visit.

Should any additional tests be required, our nursing and administrative staff will help in organising these appointments.

Frequently Asked Questions

  • Do I Need a Referral to Come to the Clinic?

    A referral is needed to claim your Medicare rebate. 


    A GP referral for consultation is valid for 12 months and a referral for a consultation from a Specialist is valid for 3 months.


    The referral will also enable you to be eligible for a Medicare rebate on certain services. 


    A referral is also recommended so that your GP can include some of your relevant medical history which will help during your initial and review consultations. 


    Simply visit your GP and ask for a referral to our practice


    You may call and make your appointment for our Clinic prior to getting your referral. 


    We do require referrals to be faxed or emailed prior to your appointment if possible.

  • What Concessions Are Available?

    Discounts with a 

    • Centrelink Pension Concession Card
    • Government Repatriation Health Card
    • Government Health Care Card

    Our practice does not give any discounts for cardholders. 


    Medicare is the only claim that we can submit from the clinic on the patient’s behalf.


  • How Much Does a Clinic Visit Cost?

    The cost of a visit to the Clinic varies according to the investigative procedures that are required. 


    The exact cost depends on the type of consultation (first consultation or review consultation) and if you require any additional tests on the day. 


    For approximate costs please call (02) 9573 0424.

  • Claims on Private Health Fund?

    Claims of part of the cost back from my Private Health Fund depends on the Health fund and the type of cover you have. 


    Please check directly with your individual fund. Our clinic can submit only your claim to medicare.

  • Do I need to do anything in particular on the day?

    Please make sure to bring 

    • a valid referral made out to a surgeon, 
    • all recent X-rays from any scans, ultrasound, biopsy procedures and pathology results.

    Please wear a two-piece outfit (skirt and top or pants and top) and do not use any spray deodorant or perfume.


    We also require payment on the day for our consultations; we accept credit card, cheque or cash.

  • What Happens to Any Diagnostic Results?

    The specialist will send a letter to your referring doctor/any interested parties explaining the findings from the consultation. 


    If you have had any imaging or biopsy procedures the results are usually available the following working day. 


    Some patients need to return for results and others are able to have their results by a phone call. 


    We will only leave a message on an identified message system and on instruction from the patient.


    Our specialists will always endeavour to give as many results on the day as possible. 


    Some tests have to be sent to an external pathology company and may not be available on the day.

  • What If I Need Surgery?

    If surgery is recommended, this will be fully explained and any alternatives discussed. 


    All our patient care is based on informed consent. We will make sure you are well informed and very comfortable to progress with surgery before we book anything in.


    Our surgeons have regular theatre lists at our location with full surgical care and operating theatre, enabling good communication. Our hospital is recognised by all medical insurance companies but it is important that you confirm your eligibility for the procedure with your insurer.


    Every patient will be given an estimate for the fees for any surgical procedure which allows the patient to know about the out of pocket costs. You will also be given an estimated length of hospital stay.

  • How Do I Access My Medical Records?

    We are required to maintain the confidentiality of patient information and to release that information under strict guidelines. 


    Patient records can be released but only with full consent from the patient regarding which content can be released and only to another source as directed by the patient.


    We will never release any of your confidential information without full consent.


    For any further information feel free to contact us the practice.